Privacy Policy
Effective date: 01.01.2025
Introduction
CO "CF "Direct Help"", a charitable organization registered under the laws of Ukraine (hereinafter — CO "CF "Direct Help"") operates a fundraising platform for charitable donations, created for users who intend to support Ukraine's humanitarian and military response, available at https://directhelp.org.ua ("Website").
When you visit the Website, CO "CF "Direct Help"" receives information about you. This policy ("Privacy Policy") applies to you when:
- You visit our Website
- You register on our Website to receive information about our services
- You make a donation
- You have provided us with your personal data by other means for communication purposes
- You purchase any goods on the Website
This Privacy Policy contains detailed information about how CO "CF "Direct Help"" processes your personal data and how CO "CF "Direct Help"" protects your rights to your data. CO "CF "Direct Help"" is the controller (owner) of the personal data processed through this Website. The use of the Website is also governed by the Website Terms of Use, available at: Public Offer
1. Data Processing
How CO "CF "Direct Help"" processes your personal data depends on how you use and interact with the Website. Some information is provided directly by you, while other information is processed using automated technologies.
Legal Basis for Processing
When visiting the Website, CO "CF "Direct Help"" processes your personal data if:
- CO "CF "Direct Help"" has obtained your informed consent for such processing
- Your personal data is necessary for CO "CF "Direct Help"" to provide services
- CO "CF "Direct Help"" has a legitimate interest in processing your personal data, and this legitimate interest does not override your data protection interests or your fundamental rights and freedoms
In certain cases, CO "CF "Direct Help"" may have a legal obligation to process your personal data or will process your personal data for the establishment, exercise, or defense of legal claims.
Types of Data Processed by CO "CF "Direct Help""
CO "CF "Direct Help"" processes the following types of your data:
- Contact data (first name, last name, email address, phone number)
- Technical data (IP address, browser type and version, operating system, location information)
- Website usage details (pages visited, duration of stay, method of access, time of visit)
Access to the Website
CO "CF "Direct Help"" processes information when you provide it directly to CO "CF "Direct Help"" through the Website, when you make a donation, order goods, or visit the Website.
Receiving Information from Third Parties
CO "CF "Direct Help"" may receive information about you from other sources, including publicly available databases or from third parties from whom CO "CF "Direct Help"" has acquired data, and combine this data with information that CO "CF "Direct Help"" already has about you. This helps CO "CF "Direct Help"" update, expand, and analyze records, identify new customers, and provide information about products and services that may be of interest to you.
If you provide CO "CF "Direct Help"" with the personal data of other individuals, or if other individuals provide CO "CF "Direct Help"" with your information, CO "CF "Direct Help"" will use this information only for the specific purposes for which it was provided to CO "CF "Direct Help"".
Automated Processing Mechanisms
CO "CF "Direct Help"" and its service providers also use automated information processing technologies to process information in certain sections of the Website. CO "CF "Direct Help"" uses cookies to store content and settings, which allows CO "CF "Direct Help"" to process standard information that your browser sends to certain websites you visit, such as your IP address, browser type and language, as well as the referring site, the pages you visit, and the links you click on the Website. The availability of such technical information helps CO "CF "Direct Help"" improve the Website.
For more information about the automated information processing technologies used by CO "CF "Direct Help"", please refer to the Cookie Policy available at: Cookie Policy
2. How CO "CF "Direct Help"" Uses Personal Data
CO "CF "Direct Help"" uses personal data received and processed from the Website to process donations, product orders, or to provide information and reports.
Website Inquiries
CO "CF "Direct Help"" uses information received and processed from the Website to respond to visitor inquiries. CO "CF "Direct Help"" does not sell, rent, lease, trade, or otherwise transfer the personal data of Website visitors, except as provided in this Privacy Policy.
When you provide CO "CF "Direct Help"" with your personal data or otherwise subscribe to receive emails from CO "CF "Direct Help"", CO "CF "Direct Help"" will use this information to send you those communications. Individuals may "opt out" of receiving email communications by using the links available in the emails received.
Data Retention
In cases where CO "CF "Direct Help"" acts as the data controller (owner), for example, when CO "CF "Direct Help"" uses personal data for its own independent purposes, CO "CF "Direct Help"" will retain your data for the period of time necessary to achieve the purposes for which such personal data was originally processed, or for which permission for such processing was subsequently obtained, and in accordance with applicable law.
3. Your Data Processing Requests
CO "CF "Direct Help"" confirms that you have the right to access your personal data and manages your requests where necessary. You have the following rights:
- You may submit a request to access, correct, update, or delete your personal data collected during use of the Website.
- You may request additional information regarding the purposes for which CO "CF "Direct Help"" processes your personal data; the types of personal data processed by CO "CF "Direct Help""; the locations where personal data was originally collected by CO "CF "Direct Help""; the entities to which CO "CF "Direct Help"" provides access to personal data; and the period for which CO "CF "Direct Help"" retains personal data.
- You may object to the processing of your personal data, request that CO "CF "Direct Help"" restrict the processing of your personal data, or request the portability of your personal data.
- You have the right to opt out at any time from promotional communications sent to you by CO "CF "Direct Help"". You may do so by clicking the "unsubscribe" or "opt out" link in the promotional emails sent to you by CO "CF "Direct Help"", including the CO "CF "Direct Help"" newsletter. Where CO "CF "Direct Help"" collects and processes your personal data on the basis of your informed consent, you may withdraw your consent at any time. However, the withdrawal of your consent shall not affect the lawfulness of any processing of personal data carried out by CO "CF "Direct Help"" prior to your withdrawal of consent, nor shall it affect the processing of your personal data carried out on lawful grounds other than informed consent.
- Upon your request and if technically feasible, CO "CF "Direct Help"" will provide you with a copy of your personal data or transfer it directly to another controller (owner). You have the right to lodge a complaint regarding the collection and use of your personal data with the supervisory authority for personal data protection.
Request Submission Process
To submit a request, send an email to CO "CF "Direct Help"" at info@directhelp.org.ua with the subject line "Personal Data Request" and provide CO "CF "Direct Help"" with complete information regarding your request, including your contact information and any other details you consider relevant.
Response Timeframe
CO "CF "Direct Help"" will respond to an access request within 30 days of receiving such a request regarding the personal data held by CO "CF "Direct Help"", or if CO "CF "Direct Help"" is unable to provide such data within the specified period, CO "CF "Direct Help"" will notify you and explain the reason for the delay.
You may also have other rights provided by applicable law.
Identity Verification Requirement
CO "CF "Direct Help"" is required by law to verify that any request submitted was sent by a person with a legitimate right to access the data. Therefore, before providing any information in response to a data subject access request, CO "CF "Direct Help"" may ask you to provide additional information so that CO "CF "Direct Help"" can confirm your identity and legal authority.
4. Lawful Disclosure
In certain cases, CO "CF "Direct Help"" may be required to disclose personal data in response to lawful requests from public authorities, including for the purpose of ensuring national security or at the request of law enforcement agencies. CO "CF "Direct Help"" reserves the right to disclose your personal data in accordance with the law and when CO "CF "Direct Help"" in good faith believes that disclosure is necessary to protect the rights of CO "CF "Direct Help"" and/or for the purpose of conducting judicial proceedings, complying with a court order, or carrying out legal process.
5. Reporting Matters
You have the right to report privacy-related complaints to the national supervisory authority for personal data protection. In Ukraine, this is the Ukrainian Parliament Commissioner for Human Rights, who can be contacted via email at hotline@ombudsman.gov.ua.
If you have any questions regarding this Privacy Policy or if you have received any unsolicited email sent by CO "CF "Direct Help"" or purportedly sent on behalf of CO "CF "Direct Help"", please contact CO "CF "Direct Help"" directly at the email address info@directhelp.org.ua.
6. Changes to the Privacy Policy
CO "CF "Direct Help"" regularly reviews the Privacy Policy. You will be notified in writing of any updates to the Privacy Policy.